Frequently Asked Questions
(FAQ)

Q: How safe is my credit card information when I shop on Sublimewindchime.com?

When you make a credit card purchase on the Sublimewindchime.com website, your credit card is processed in real-time by secure Ecommerce servers run by Level3.com. Your order is RSA encrypted and supported by PNP security before being sent to Sublimewindchime.com. You can rest assured that encryption of your data meets all government security standards.

Q: When should I expect my purchase to arrive?

Under normal circumstances your order will ship within 24 hours of being placed and should arrive within 3-7 business days with standard ground service in the continental United States. Expedited shipment is also available at checkout.

Q: Will there be any sales tax on my wind chime purchase?

Your purchase will only be taxed if the billing address is within the state of Arizona, USA.

Q: What do I do if my purchase is defective or arrives damaged?

All of our wind chimes are fully warranted by the manufacturer. In the unlikely event that you receive a defective wind chime the manufacturer's warranty information and instructions on obtaining an RA (Return Authorization) will be indicated within the shipment or by contacting us. Should your purchase arrive damaged, notify the carrier for a prompt resolution to the damaged shipment. As always, you are encouraged to email or call us for additional help. help@sublimewindchime.com. Toll free 1(877) 208-8797.

Q: Do my wind chimes require any special care?

Advancements in the materials used to craft wind chimes has improved markedly over the years. Given these improvements most wind chimes should provide many years of enjoyment with little or no maintenance. Each manufacturer will provide instructions within the packaging ,specific to their components, to preserve the chimes lustre. You may also refer to our Education page for additional information about wind chimes and their care.

Q: How should I hang my chimes?

Refer to the Education page for directions on hanging your chimes and tips on how to maximize your wind-chime music.